Shipping Policy:
1. Free Shipping: We are pleased to offer complimentary shipping for all products available on our online store. This means you can enjoy the convenience of shopping without worrying about any additional shipping charges.
2. Shipping Timeframe:
– We understand the importance of receiving your order in a timely manner. Our standard shipping timeframe typically ranges from 20 to 25 business days from the date of order placement.
– While we strive to fulfil orders as quickly as possible, please note that the maximum shipping time limit is 30 business days. This ensures that even in rare circumstances where there may be delays, you can still expect your order within a reasonable timeframe.
3. Refund and Compensation:
– In the event that a product is not shipped within the maximum time limit of 30 business days, we believe in providing fair compensation to our valued customers.
– As part of our commitment to your satisfaction, we will initiate the refund process for the undelivered item.
– Additionally, to express our regret for any inconvenience caused, we offer compensation equal to 5% of the paid amount. The maximum compensation amount is ₹5000.
– This compensation is our way of demonstrating our appreciation for your patience and understanding.
4. Refund Process:
– Rest assured that if your order exceeds the maximum shipping time limit and the product has not been delivered, we will promptly initiate the refund process.
– Refunds will be issued using the original payment method used during checkout. You can expect the refunded amount to be credited back to your account within a reasonable timeframe.
5. Cancellation:
– We understand that circumstances may arise where you need to cancel your order. You can cancel your order at any time before dispatch. However, please note that a small cancellation charges will apply.
– After dispatch of the order, you can’t cancel order.
6. Contact Us:
– Should you have any questions, concerns, or require assistance regarding shipping or refunds, our dedicated customer support team is here to help.
– Please feel free to reach out to us via email, phone, or live chat, and we will be more than happy to assist you.
At UOMART, we are committed to providing you with a seamless and satisfying shopping experience, and our shipping policy reflects this dedication to customer satisfaction.